Cancellation Policy – Fix My Ride by German Apex
We understand that plans can change, and we aim to offer flexible solutions while ensuring smooth operations for our technicians and customers.
Free Cancellations
- Bookings can be cancelled free of charge up to 2 hours before the scheduled service time.
- You can cancel directly through the Fix My Ride app under the “My Bookings” section.
Cancellations Within 2 Hours
- Cancellations made less than 2 hours before the scheduled appointment time will incur a cancellation fee of ₹199.
- This fee compensates for the technician’s time and allocated resources.
Repeated Cancellations
- Customers who frequently cancel bookings at the last minute may face temporary restrictions on using the app or booking future services.
- Our system monitors cancellation patterns to ensure fair use for all users.
Emergency Support
If you need to cancel due to an emergency or unforeseen situation, please contact our customer support team immediately at +91 9875351225 or email info@germanapexx.com